| H1 | Need Help with Your Background Check? |
| H2 | Trust Sterling to Guide You Through Your Background Check |
| H2 | How can I check on the progress of my background check? |
| H2 | How long does it take to complete a background check? |
| H2 | What type of information is included in a background check? |
| H2 | How do I prepare for a background check? |
| H2 | What if my identity verification is not successful? |
| H2 | Candidate FAQs |
| H2 | Before Your Background Check |
| H2 | How do I prepare for a background check? Text-Duplikat |
| H2 | What type of information is included in a background check? Text-Duplikat |
| H2 | How far back do background checks go? |
| H2 | How long does it take to complete a background check? Text-Duplikat |
| H2 | Login Troubleshooting |
| H2 | How do I create my Candidate Hub account with Sterling? |
| H2 | I am being told that my email already exists |
| H2 | I haven’t received a confirmation email for resetting my password |
| H2 | Identity Verification (if required) |
| H2 | Why am I being asked to verify my identity? |
| H2 | I already have an account with ID.me. How do I access my account? |
| H2 | What if my identity verification is not successful? Text-Duplikat |
| H2 | Entering Education & Employment Information |
| H2 | What is a verification? |
| H2 | How long does it take to complete a verification? |
| H2 | What if I can’t remember every detail about my past employment or education? |
| H2 | What if I don’t have a former employer’s contact information? |
| H2 | What if a company I used to work at has gone out of business? |
| H2 | What if I am (or have been) self-employed? |
| H2 | What additional information may be needed from me to complete an education verification? |
| H2 | Public Record Notice |
| H2 | Why did I receive a Public Records Notice(s) and what do I need to do? |
| H2 | Entering Public Record Information |
| H2 | I’ve provided my address history. Why am I being prompted to fill in gaps? |
| H2 | Will juvenile records show up on my background check? |
| H2 | Will an expunged record show up on my background check? |
| H2 | Can I still be hired if I have a criminal record? |
| H2 | Drug Testing |
| H2 | What is a drug test and how long does it take to complete? |
| H2 | Helpful Hints to Know Before Your Test |
| H2 | What drugs are typically tested in employment drug tests? |
| H2 | How should I prepare for my drug test? |
| H2 | I would like to change the location for my drug and health screening. Do I call Sterling? |
| H2 | I’m supposed to get tested today, but I’ve encountered a problem. Who can I talk to about rescheduling? |
| H2 | I am scheduled for a hair drug test. How much hair do they cut and which parts of the body can the hair be collected? |
| H2 | There is something wrong at the clinic where I’m supposed to be screened. Should I call Sterling? |
| H2 | I need accommodation at the collection site. Who should I notify? |
| H2 | How do I obtain a copy of my results? |
| H2 | I got a call from the Medical Review Officer at Sterling. What does that mean? |
| H2 | Can I request a certain type of drug testing? |
| H2 | How long does it take for the results of my test to be reported to my employer? |
| H2 | Can I report a problem with a clinic? |
| H2 | Health Screening |
| H2 | My employer is requiring vaccinations, but I don’t want to or don’t need to get vaccinated. Can I tell the clinic to skip my vaccinations? |
| H2 | Should I present my insurance card when I go to the clinic? |
| H2 | I got a bill for the screening services I received. What should I do with it? |
| H2 | I received a limited DOT Card because of the results of my Commercial Driver Medical Exam (CDME). Can Sterling provide me with the healthcare services I need going forward? |
| H2 | Entering Payment Information (if required) |
| H2 | Where do I enter payment information for my background check? |
| H2 | How can I confirm that my payment information was received? |
| H2 | What should I do if I am having an issue submitting my payment? |
| H2 | Submitting Your Background Check |
| H2 | How can I see if my information has been successfully submitted? |
| H2 | What if I submitted incorrect information? |
| H2 | Will someone contact me if there’s a problem with my background check? |
| H2 | Get a Status Update on My Background Check |
| H2 | How can I check on the progress of my background check? Text-Duplikat |
| H2 | Disputes |
| H2 | How do I dispute information on my background check? |
| H2 | Human Trafficking |
| H2 | As a victim of human trafficking, how do I request a block of adverse information resulting from a severe form of trafficking in persons or sex trafficking? |
| H2 | What are examples of an acceptable proof of identity? |
| H2 | What are examples of trafficking victim determination documents? |
| H2 | Identity Theft |
| H2 | What if I am or believe that I am a victim of identity theft? |
| H2 | Pre and Final Adverse Action Notices |
| H2 | What does it mean if I receive a Pre or Final Adverse Action notice? |
| H2 | Privacy |
| H2 | How do you protect my privacy? |
| H2 | Can my employer share the results of my background check with another employer? |
| H2 | Request a Copy of My Background Check |
| H2 | How do I request a free copy of my background check? |
| H2 | I Need Help or Have a Question |
| H2 | I can’t find an answer to my question, who can I reach out to? |
| H2 | Still Have Questions? |
| H2 | About Sterling |
| H3 | What to Expect |
| H3 | Check Your Email |
| H3 | Candidate Hub |
| H3 | Complete Online Forms |
| H3 | Drug Test |
| H3 | Background Check Results |
| H3 | Top Five Questions |
Meta Title
(Nice to have)