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/decisions-case-studies | | Decisions and case studies |
/decisions-case-studies | | Back |
/decisions-case-studies | | Decisions and case studies – overview |
/decisions-case-studies/case-s... | | Case studies |
/decisions-case-studies/ombuds... | | Database of decisions |
/data-insight | | Data and insight |
/data-insight | Text duplicate | Back |
/data-insight | | Data and insight – overview |
/data-insight/insight | | Our insight |
/data-insight/quarterly-compla... | | Quarterly complaints data |
/data-insight/half-yearly-comp... | | Half-yearly complaints data |
/data-insight/annual-complaint... | | Annual complaints data |
/data-insight/data-financial-p... | | Data about financial products |
/make-complaint | | Make a complaint |
/who-we-are | | Who we are |
/who-we-are | Text duplicate | Back |
/who-we-are | | Who we are - an overview |
/who-we-are/aims-values | | Our values |
/who-we-are/aims-values | Text duplicate | Back |
/who-we-are/aims-values | Text duplicate | Our values |
/who-we-are/aims-values/divers... | | Diversity and inclusion |
/who-we-are/aims-values/pay-re... | | Our pay and representation data |
/who-we-are/customer-service | | Our customer service |
/who-we-are/customer-service | Text duplicate | Back |
/who-we-are/customer-service | Text duplicate | Our customer service |
/who-we-are/customer-service/s... | | Our service standards |
/who-we-are/make-decisions | | How we make decisions |
/who-we-are/make-decisions | Text duplicate | Back |
/who-we-are/make-decisions | Text duplicate | How we make decisions |
/who-we-are/governance-funding | | Governance and funding |
/who-we-are/governance-funding | Text duplicate | Back |
/who-we-are/governance-funding | Text duplicate | Governance and funding |
/who-we-are/governance-funding... | | Alternative Dispute Resolution |
/who-we-are/governance-funding... | | Annual reports and accounts |
/who-we-are/governance-funding... | | Board meeting minutes |
/who-we-are/governance-funding... | | Consultations |
/who-we-are/governance-funding... | | Strategic plans and budget |
/who-we-are/governance-funding... | | Our action plan for changing and improving |
/who-we-are/strategy | | Our strategy |
/who-we-are/strategy | Text duplicate | Back |
/who-we-are/strategy | Text duplicate | Our strategy |
/who-we-are/strategy/reporting... | | Reporting against our strategic measures 2022/23 |
/who-we-are/work-other-organis... | | Our work with other organisations |
/who-we-are/work-other-organis... | Text duplicate | Back |
/who-we-are/work-other-organis... | Text duplicate | Our work with other organisations |
/who-we-are/staff | | Meet our staff |
/who-we-are/staff | Text duplicate | Back |
/who-we-are/staff | Text duplicate | Meet our staff |
/who-we-are/staff/board-directors | | Our Board of Directors |
/who-we-are/staff/executive-team | | Our Executive Team |
/who-we-are/staff/ombudsmen | | Our Ombudsmen |
/who-we-are/join-us | | Join us – careers at the Financial Ombudsman |
/who-we-are/join-us | Text duplicate | Back |
/who-we-are/join-us | Text duplicate | Join us – careers at the Financial Ombudsman |
/who-we-are/join-us/apprentice... | | Join us as an Apprentice |
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/who-we-are/join-us/investigators | | Join us as an Investigator |
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/who-we-are/join-us/ombudsman-... | | Life at the Financial Ombudsman |
/who-we-are/join-us/applicatio... | | Application process |
/consumers | | For consumers |
/consumers | Text duplicate | Back |
/consumers | | For consumers – an overview |
/consumers/how-to-complain | | How to complain |
/consumers/how-to-complain | Text duplicate | Back |
/consumers/how-to-complain | Text duplicate | How to complain |
/consumers/how-to-complain/com... | | How to complain to a financial business |
/consumers/how-to-complain/inf... | | Information for professional representatives |
/consumers/complaints-can-help | | Complaints we can help with |
/consumers/complaints-can-help | Text duplicate | Back |
/consumers/complaints-can-help | Text duplicate | Complaints we can help with |
/consumers/complaints-can-help... | | PPI |
/consumers/complaints-can-help... | | Fraud and scams |
/consumers/complaints-can-help... | | Covid-19 (coronavirus) |
/consumers/complaints-can-help... | | Banking and payments |
/consumers/complaints-can-help... | | Borrowing money |
/consumers/complaints-can-help... | | Insurance |
/consumers/complaints-can-help... | | Investments |
/consumers/complaints-can-help... | | Mortgages |
/consumers/complaints-can-help... | | Pensions and annuities |
/consumers/complaints-can-help... | | Other complaints |
/consumers/complaints-can-help... | | Complaints involving the cost of living |
/consumers/expect | | What to expect |
/consumers/expect | Text duplicate | Back |
/consumers/expect | Text duplicate | What to expect |
/consumers/expect/who-we-can-help | | Who we can help |
/consumers/expect/time-limits | | Time limits |
/consumers/expect/how-long-it-... | | How long it takes |
/consumers/expect/compensation | | Compensation |
/consumers/expect/compensation... | | Compensation for financial loss |
/consumers/expect/tax | | Tax on compensation |
/consumers/expect/compensation... | | Compensation for distress or inconvenience |
/consumers/who-weve-helped | | Who we’ve helped |
/consumers/who-weve-helped | Text duplicate | Back |
/consumers/who-weve-helped | Text duplicate | Who we’ve helped |
/consumers/complaints-cant-help | | Complaints we can’t help with |
/consumers/complaints-cant-help | Text duplicate | Back |
/consumers/complaints-cant-help | Text duplicate | Complaints we can’t help with |
/consumers/complaints-cant-hel... | | Other complaint-handling organisations |
/businesses | | For businesses |
/businesses | Text duplicate | Back |
/businesses | | For businesses – an overview |
/businesses/resolving-complaint | | Resolving a complaint |
/businesses/resolving-complaint | Text duplicate | Back |
/businesses/resolving-complaint | Text duplicate | Resolving a complaint |
/businesses/resolving-complain... | | Before we get involved |
/businesses/resolving-complain... | | Leaflet for consumers |
/businesses/resolving-complain... | | Our jurisdiction |
/businesses/resolving-complain... | | Time limits for businesses |
/businesses/resolving-complain... | | How we handle complaints |
/businesses/resolving-complain... | | What to send us |
/businesses/resolving-complain... | | Understanding compensation |
/businesses/resolving-complain... | | Case fees |
/businesses/complaints-deal | | Complaints we deal with |
/businesses/complaints-deal | Text duplicate | Back |
/businesses/complaints-deal | Text duplicate | Complaints we deal with |
/businesses/complaints-deal/ppi | Text duplicate | PPI |
/businesses/complaints-deal/fr... | Text duplicate | Fraud and scams |
/businesses/complaints-deal/co... | Text duplicate | Covid-19 (coronavirus) |
/businesses/complaints-deal/ba... | Text duplicate | Banking and payments |
/businesses/complaints-deal/in... | Text duplicate | Insurance |
/businesses/complaints-deal/co... | | Consumer credit |
/businesses/complaints-deal/mo... | Text duplicate | Mortgages |
/businesses/complaints-deal/in... | Text duplicate | Investments |
/businesses/complaints-deal/pe... | Text duplicate | Pensions and annuities |
/businesses/complaints-deal/co... | Text duplicate | Other complaints |
/businesses/business-support-e... | | Business support and engagement |
/businesses/business-support-e... | Text duplicate | Back |
/businesses/business-support-e... | Text duplicate | Business support and engagement |
/businesses/business-support-e... | | Business Support Hub |
/businesses/business-support-e... | | Voluntary jurisdiction |
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/consumers/how-to-complain | Text duplicate | How to complain |
/consumers/complaints-can-help | Text duplicate | Complaints we can help with |
/consumers/how-to-complain/com... | | Check if I can make a complaint |
/consumers/expect | | Find out what to expect |
/consumers | | More for consumers |
/consumers/complaints-can-help... | | complaints related to the financial impact of the rising cost of living A-TITLE Complaints involving the cost of living |
https://www.moneyhelper.org.uk... | New window External Subdomain | MoneyHelper A-TITLE Managing your money in uncertain times |
/businesses/resolving-complaint | Text duplicate | How we handle complaints |
/businesses/business-support-e... | | Contact our Business Support Hub |
/businesses | | More for businesses |
https://sme.financial-ombudsma... | New window External Subdomain | Our small business website |
https://cmc.financial-ombudsma... | New window External Subdomain | Claims Management Ombudsman |
/decisions-case-studies/ombuds... | | See our Ombudsman decisions |
/decisions-case-studies/case-s... | | See our case studies |
/data-insight | | data and insight A-TITLE Our data and insight |
/data-insight/blogs/problems-w... | | See our latest insight on wedding insurance |
/news/dont-let-wedding-woes-ru... | | Trivial anchor text Read more |
/news/car-modifications-can-wr... | Text duplicate | Trivial anchor text Read more |
/news/businesses-must-step-sup... | Text duplicate | Trivial anchor text Read more |
/news | | See all news |
/who-we-are/aims-values | Text duplicate | Our values |
/who-we-are/join-us | Text duplicate | Join us – careers at the Financial Ombudsman |
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https://www.facebook.com/share... | New window External Subdomain | Share on Facebook IMG-ALT Facebook |
https://twitter.com/financialo... | New window External | Follow us on X A-TITLE Follow us on X - (Opens in new window) |
https://www.linkedin.com/compa... | New window External Subdomain | Follow us on LinkedIn A-TITLE Follow us on LinkedIn - (Opens in new window) |
https://www.facebook.com/finan... | New window External Subdomain | Follow us on Facebook A-TITLE Follow us on Facebook - (Opens in new window) |
https://www.youtube.com/user/F... | New window External Subdomain | Follow us on YouTube A-TITLE Follow us on YouTube - (Opens in new window) |
/make-complaint | Text duplicate | Make a complaint |
/consumers/how-to-complain | Text duplicate | How to complain |
/consumers/complaints-can-help | Text duplicate | Complaints we can help with |
/contact-us | | Contact us |
/accessibility-services | | Accessibility services |
/decisions-case-studies/case-s... | Text duplicate | Case studies |
/decisions-case-studies/ombuds... | | Decisions database |
/media-centre | | Press office |
/subscribe-newsletter | | Subscribe to our newsletter |
/who-we-are/join-us | | Careers |
https://sme.financial-ombudsma... | External Subdomain | Visit our SME website |
https://cmc.financial-ombudsma... | External Subdomain | Visit our CMC website |
/accessibility-statement | | Accessibility statement |
/corporate | | Corporate information |
/legal-policy | | Legal information |
/cymraeg | | Cymraeg |
/privacy-policy | | Privacy notice |
/freedom-of-information | | Freedom of information |
/procurement | | Procurement |
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/data-protection-sars | | Subject access request |
/modern-slavery-act | | The Modern Slavery Act |
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https://clearest.co.uk/gold-st... | New window External | A-TITLE Plain Language Commission - (Opens in new window) |
https://www.gov.uk/government/... | New window External | A-TITLE Women in Finance Charter - (Opens in new window) |
https://disabilityconfident.ca... | New window External Subdomain | A-TITLE Disability Confident - (Opens in new window) |
https://www.bitc.org.uk/race-a... | New window External Subdomain | A-TITLE Business in the Community - (Opens in new window) |
(Nice to have)